YAYAH DESIGNS is created in Santa Cruz, the heart of CA and made in house. With proper care, your pieces will last wear after wear.
Keep Your YAYAH DESIGNS Looking at Their Best:
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We always recommend storing your designs in a clean dry area. Pouches and tins are the perfect home for your pieces when they are not in use.
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Maintain your jewelry’s integrity by avoiding contact with hair products, lotions, makeup, perfumes, soaps, and cleaning products.
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Always remove your jewelry prior to washing your hands, apply any kind of personal body products, cleaning, working out, swimming, or sleeping.
To keep your YAYAH DESIGNS looking their best, avoid storing them in direct sunlight and humid environments. We always recommend storing your designs in a clean, dry area.
Yayah Designs Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at connect@yayahdesigns.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
You can always contact us for any return questions at connect@yayahdesigns.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Thanks,
Yayah Designs
Will there be a shipping confirmation once the order is placed?
- We will update you with a tracking number through email approximately 2-5 days after you place your order.
How long does shipping take?
- We source our products globally to allow us to find the best variety of products, atCompetitive prices. Products with high demand will take 2-4 weeks for delivery.
I ordered multiple items, why did I only receive one?
- We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products.
Do you ship internationally?
- Yes! We ship worldwide
Free USA shipping over $180
How can I contact you?
- You can contact us by emailing
support@yayahdesigns.com
Will you be adding more products?
- Yes, we add new products every week.
How do you ensure the product quality?
- We have a quality guarantee and stand by our products, if you are not satisfied we are not satisfied.
